Pre-registered methodology
This methodology defines six metrics and publication gates for a future benchmark. No benchmark values are currently published because a qualified dataset has not yet been approved.
inquiry_to_first_response_median · minutes
Elapsed minutes from an accepted production inquiry to the first eligible human or configured transactional response.
Required event types: inquiry.accepted, communication.sent
quote_sent_to_first_view_median · minutes
Elapsed minutes from the current quote revision being sent to its first verified public view.
Required event types: quote.sent, quote.public_viewed
acceptance_rate_by_follow_up_pattern · percent
Accepted eligible quote revisions divided by sent eligible revisions, grouped only by pre-registered follow-up patterns.
Required event types: quote.sent, quote.accepted, automation.step_executed
response_rate_after_customer_question · percent
Share of eligible customer questions followed by a seller response within the declared time window.
Required event types: communication.customer_message, communication.seller_reply
revision_reason_frequency · count
Frequency of normalized, non-free-text revision reason codes among eligible new revisions.
Required event types: quote.revision_created
optional_line_selected_value · currency in the smallest unit
Aggregated selected value of explicitly optional rows, reported only where currency and eligibility are consistent.
Required event types: quote.option_selected, quote.accepted
All requirements must pass together. A failed dataset cannot produce public results or Dataset schema.
Consenting OfferAgent business accounts with production quote activity during the stated study period.
A future study describes usage among qualified OfferAgent accounts, not the entire market and not a causal effect. Differences in industry, package, configuration and data maturity must be reported or suppressed.